The team at MYND Practice ensures you stay empowered, secure, and supported during every step of your evaluation. Discovered here are key details regarding patient rights, data privacy, safety protocols, and our commitment to inclusive care.
Complaints & Feedback
We welcome feedback and take concerns seriously. If you are unhappy with any aspect of your experience with MYND Practice, you have the right to raise a concern or make a complaint. Our Complaints Procedure explains how to raise a complaint, what happens once we receive it, and the timescales for responding.
Privacy, Confidentiality & Data Protection
We take your privacy seriously. Information you provide to MYND Practice is treated confidentially and handled in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
Our Privacy Notice explains what information we collect, why we collect it, how it is stored and used, when information may be shared, and your rights in relation to your personal information.
There are limited circumstances where information may need to be shared without your consent, such as where there is a serious concern about someone's safety or where we are legally required to do so.
Safeguarding
MYND Practice is committed to safeguarding children, young people and adults who may be at risk of harm or abuse.
Our clinicians have a responsibility to recognise and respond appropriately to safeguarding concerns. Where a concern arises, we will take appropriate action in accordance with our safeguarding procedures and relevant legislation and guidance.
In some circumstances, this may mean sharing information without consent where this is necessary to protect someone from serious harm.
Consent & Your rights
Your assessment is a collaborative process and your consent is important throughout.
Before your assessment, we will explain what is involved and give you the opportunity to ask questions. You have the right to make informed choices about your assessment and to withdraw consent where appropriate.
We will aim to ensure that you understand what information is being collected, how it will be used and what to expect at each stage of the assessment.
Accessibility & Reasonable Adjustments
We want our assessment process to be accessible and comfortable for everyone.
If you have a disability, communication need or other requirement that may affect your experience of the assessment, please let us know. We will work with you to identify reasonable adjustments that may help you participate fully.
Please don't hesitate to discuss your needs with us before or during your assessment.
Clinical Governance & Quality
MYND Practice is committed to providing safe, ethical and high-quality psychological assessment. Our clinical practice is supported by appropriate clinical governance, professional supervision, risk management, incident reporting and ongoing quality improvement.
Our clinicians maintain the relevant professional registrations, qualifications and competencies required for their roles and work in accordance with applicable professional standards and guidance.
Need More Information?
If you have any questions about our policies, your rights or how we handle your information, please contact us and we will be happy to help.